Privacy policy for the mylife Diabetescare therapy management solution

 

Valid from: 10 September 2024

 

The protection of your personal data is very important to us. Please read this Privacy Policy regarding the mylife Diabetescare therapy management solution carefully. It explains when your personal data are collected while using the described systems and how we store and process such data.

 

The mylife Diabetescare therapy management solution consists of the mylife App, mylife Software (PC) and mylife Cloud and can be connected to the mylife YpsoPump insulin pump, various blood glucose meters as well as the mylife CamAPS FX App and/or therapy management clouds from third-party providers. The purpose of the mylife Diabetescare therapy management solution is to consolidate diabetes therapy data.

 

The collection and processing of personal data occurs on registration and use of the mylife App, mylife Software (PC), mylife Cloud and mylife CamAPS FX App, as well as on connecting with other devices and systems.

1.     Controller of personal data

When using the mylife Diabetescare therapy management solution, the controller within the meaning of the EU General Data Protection Regulation (GDPR) and other data protection regulations is:

 

Ypsomed AG
Brunnmattstrasse 6
P.O. Box
3401 Burgdorf / Switzerland

Telephone +41 (0)34 424 41 11
Email: info@ypsomed.com

 

 

You can contact our data protection officer at the following postal or email address:

FIRST PRIVACY GmbH

Konsul-Smidt-Straße 88

28217 Bremen / Germany

Email: privacy@ypsomed.com

 

2.     Description and purposes of data processing

The mylife Diabetescare therapy management solution is a medical device and therefore always processes special category personal data. In order to use the mylife Diabetescare therapy management solution , you must give Ypsomed your express consent to the processing of personal data relating to your health. You can revoke your consent at any time. Please refer to the section on Revoking consent to data processing.

 

We process your personal data for the following purposes on the basis of your consent and for the purposes of exercising or defending legal claims:

• Processing of health-related data when creating a mylife Diabetescare therapy management account to help you or a person you are caring for (including as a parent or guardian of a child) to treat their diabetes;
• Processing of health-related information when you contact our customer service team to obtain information about the mylife product family, mylife Diabetescare therapy management solution or other services, provided this is necessary to respond to your enquiry, e.g. resolving performance issues or sharing your information with our third-party processors to resolve a service issue;
• Diagnosing and resolving performance issues in cases where you have shared your diagnostic/troubleshooting data (including health-related data) to the extent necessary to process your service request;
• Transferring your personal data to your healthcare provider, including to your healthcare provider's electronic patient record systems;
• Transferring your health-related information to third-party systems and tools;
• Combining your personal data with other information we hold about you, in order to provide you with personalised services, better understand you and your preferences and improve our interactions with you, including aggregating, anonymising, pseudonymising and/or obscuring data to gain statistical insights into the behaviour of our users;
• Providing, maintaining, improving and developing relevant functions and content for the mylife Diabetescare therapy management solution;
• Using cookies to monitor log data such as IP address, date, time, device data and amount of data transferred as well as the website from which you accessed the requested page (referrer). T hese log data are anonymised (i.e. there is no assignment or reference to you as an individual) and used for statistical evaluations, e.g. on the basis of numerical graphics. Under no circumstances are these data used to create user profiles of any kind;
• Detecting possible errors based on the log files, e.g. faulty links or program errors;
• Detecting and mitigating against fraudulent, abusive and prohibited activities as well as protecting and maintaining the security of the services. To this end, we reserve the right to check the log files retrospectively based on the last known IP address if, based on certain facts, there is a suspicion that users are using the mylife Diabetescare therapy management solution in violation of the law or the contract;
• Anonymising, pseudonymising and/or aggregating diagnostic/troubleshooting data that you share with us, in order to perform more comprehensive analyses to identify systemic issues;

·        Exercising and defending our legal rights and claims.

 

Based on legal requirements:

·       Ensuring traceability of medical devices from the manufacturer to the end user for any product information, safety instructions or recalls;

·       Delivering technical training in the handling of our medical devices;

·       Transferring data to statutory health insurance providers;

·       Ensuring high quality and safety standards are maintained for medical devices post-market release, including monitoring and improving the quality, safety and effectiveness of medical devices and systems, repairing or improving the mylife Diabetescare therapy management solution and upholding related regulatory requirements in connection with the post-market surveillance of medical devices.

 

3      Use of the mylife Diabetescare therapy management solution

 

3.1 Manufacturer of the mylife Diabetescare therapy management solution

The mylife Diabetescare therapy management solution was developed on behalf of Ypsomed AG by SINOVO health solutions GmbH (SINOVO). The use of the mylife App, mylife Software and mylife Cloud is subject to SINOVO's General Terms and Conditions of Business and Use.

 

SINOVO processes the personal data collected in the mylife Diabetescare therapy management solution on behalf of Ypsomed and exclusively as contractually agreed or instructed by Ypsomed. Responsibility for the fulfilment of legal, regulatory or official obligations lies with SINOVO.

3.2  The mylife App

When you download the mylife App to your smart device, you have the option of connecting your mylife YpsoPump to the mylife App. In addition, you can also link blood glucose meters and/or selected CGMs (continuous glucose monitors) from third-party providers to the mylife App.

·       When linking blood glucose meters, no data are shared with third parties.

·        If the Dexcom CGM is connected to the mylife App, the data generated by the CGM are shared with Dexcom. Linking the Dexcom CGM with the mylife App explicitly requires a Dexcom Clarity account and Dexcom's data protection provisions apply.

 

In the mylife App, you can choose whether and how you wish to synchronise your data with the mylife Software and/or mylife Cloud. If you do not activate synchronisation with the mylife Software and/or mylife Cloud, the data collected will only be stored on your smart device. No data will be transferred to Ypsomed, SINOVO or third parties. You also do not need to register to use the mylife App.

 

The following data can be recorded in the mylife App and saved on your smart device:

 

·        Blood glucose levels and/or sensor glucose values

·        Boluses

·        Basal rates

·        Insulin on Board (IOB)

·        Other data useful for therapy (e.g. carbohydrates)

 

If you wish to synchronise your data with the mylife Software and/or mylife Cloud, the data protection provisions for the mylife Cloud (Section 3.4) or mylife Software (Section 3.3) apply in addition.

 

3.3  The mylife Software (PC)

You can either transfer the data from your mylife YpsoPump insulin pump or your blood glucose meter directly to the mylife Software or you can connect your devices to the mylife App and synchronise them with the mylife Software via the mylife Cloud.

 

The mylife Software is available with two different options. You can decide whether you wish to install the mylife Software as a PC-only version directly on your computer or use the mylife Software together with the mylife Cloud. This second option requires data to be uploaded from the software to the cloud using the mylife Uploader. The conditions for using the mylife Cloud can be found in the following sections.

 

If you have agreed in the mylife App to synchronise your data with the local mylife Software on your computer, the following data, for example, will be transferred from your mylife App via the mylife Cloud to the local mylife Software on your computer:

 

·        Glucose values

·        Boluses

·        Basal rates

·        Insulin on Board (IOB)

·        Other data useful for therapy (e.g. carbohydrates)

 

If you connect your mylife YpsoPump insulin pump or blood glucose meter directly to the mylife Software without the mylife Cloud, the corresponding insulin and blood glucose data will be transferred from the devices to the mylife Software. In this case, the data in the local mylife Software are stored exclusively on your device. No data are transferred to Ypsomed, SINOVO or another third party.

3.4  The mylife Cloud

To use the mylife Cloud, you must first register for the mylife Cloud via your mylife App or internet browser. The mylife Cloud is an online service and is not installed locally on your device. The data are stored on Microsoft servers (Azure) in specific countries. Unless otherwise stated in Section 8 or Section 10, these servers are located in the EU.

 

Before you can register for the mylife Cloud, you must agree to SINOVO's General Terms and Conditions of Business and Use and to the processing of your personal data in accordance with this Privacy Policy.

 

The following categories of personal data may be collected and transmitted during registration:

·        Contact data (surname, first name, email address, telephone number)

·        Login data (email, password)

·        Account use (patient administration or self-administration)

·        General settings (e.g. language, country, time zone)

 

For insulin therapy:

·        Therapy details (type of diabetes, type of therapy, insulin, name of healthcare professional)

·        Personal data (weight, height, gender, date of birth)

·        Blood glucose ranges (target range, hyperglycaemia, hypoglycaemia, time of day, after meals)

·        Device data (blood glucose levels, insulin release values, alarms and notifications from connected devices, status information from the devices)

·        Therapy data (blood glucose levels, insulin doses, carbohydrate intake, exercise)

 

As soon as you log in to your mylife Cloud account, a cookie is placed on your device which can be used to identify you for the duration of your visit. The cookie expires automatically at the end of the session. You can save this cookie permanently using the "Log in automatically on this computer" function to enable an automatic login. The cookie then contains parts of your login data in encrypted form. An automatic login on two (2) different computers is not possible.

3.5 The mylife CamAPS FX App

The mylife CamAPS FX App is an independent smartphone application from CamDiab Limited with registered offices in Cambridge, UK – business address: Level 4, Institute of Metabolic Science, Box 289, Addenbrooke's Hospital, Hills Rd, Cambridge, CB2 0QQ, United Kingdom (CamDiab).

To use the app, you must register separately. The CamDiab Terms of Use and Privacy Policy apply.

 

The mylife CamAPS FX App includes functionality to display the data from the app in the mylife Cloud. By logging into the mylife Cloud from the mylife CamAPS FX App, you consent to the transfer of data from CamDiab to Ypsomed and thereby activate this function. The following categories of personal data are then transmitted from the mylife CamAPS FX App to the mylife Cloud:

 

·        Account data, e.g.:

o   Email address

·        Device data and settings, e.g.:

o   Type of terminal and operating system

o   App version

o   CGM brand and serial number

o   Pump brand and serial number

o   Pump error messages

·        Therapy settings, e.g.:

o   Unit of glucose calculation (mg/dL or mmol/l))

o   Insulin-to-carbohydrate ratio

o   BG target value

o   Auto-mode target value

·        Health data, e.g.:

o   CGM values

o   BG values

o   Basal insulin

o   Boluses

o   Meals

o   Alarms

o   Auto-mode status

4      Sharing data from the mylife Diabetescare therapy management solution with others

 

The mylife Diabetescare therapy management solution offers various options for patients to share their data with their medical professionals or others.

 

4.1  Transferring data from the insulin pump or blood glucose meter to the mylife Software

Medical professionals can install the patient management version of the mylife Software. During a consultation, they can connect their patient’s mylife YpsoPump insulin pump or blood glucose meter directly to the mylife Software installed on their computer and import the data.

 

If the medical professional only uses the local mylife Software, the data remain stored on the medical professional's computer. In this case, no data are transferred between the medical professional and the patient or vice versa and neither Ypsomed nor SINOVO can access these data.

 

Note: The medical professional is responsible for the processing of these data. Ask your medical professional how they process and protect your personal data and how you can exercise your rights listed below vis-à-vis your medical professional.

 

Clarify in advance with your medical professional whether they will synchronise the data from the mylife Software with the mylife Cloud and inform them if you do not agree to your data being synchronised in this way.

 

4.2  Sharing reports from the mylife Diabetescare therapy management solution

In the mylife App or mylife Cloud menu, you can find a "Report" function which allows you to create a PDF report or CSV export of the data for a time frame of your choice. The report can include the following data among others:

-         Glucose and insulin data

-         Pump and bolus suggestion calculator settings

-         Therapy data in various display formats

-         mylife App or Cloud diary (CSV export)

 

 

You can forward the report to your medical professional or your clinic via any channels that permit the sending of PDF and CSV files. Bear in mind that the PDF and CSV reports contain health data. You should therefore choose a secure channel for sending and enquire about the relevant data protection policy. You bear the responsibility for sending the report.

 

4.3  mylife Cloud – data synchronisation between patients and medical professionals

The mylife Cloud simplifies data synchronisation between medical professionals and their patients. Medical professionals can invite their patients to synchronise their data directly between the two mylife Cloud accounts.

 

As a patient, you can consent to your data being shared with your medical professional in the "Data release" section of your patient account. Once the data release has been activated, the medical professional can access and analyse your data in their patient management account.

 

You can revoke your consent for data release at any time in your mylife Cloud account. Once consent is revoked, your medical professional will no longer have access to your data. However, a copy of any data shared up to that point will remain in the medical professional's account. The medical professional is the controller for these data and therefore the party to address when asserting your rights.

4.4  Connecting the mylife Cloud with clouds from other providers

You can link your mylife Cloud with therapy clouds from other providers (third-party providers) and have certain predefined data transferred to the cloud of the third-party provider with your consent. In this case, the data are transferred unilaterally from the mylife Cloud to the cloud of the third-party provider.

 

To do this, select the login for the mylife Cloud (if available) in the third-party provider’s system. You will be redirected to the login for the mylife Cloud, where you must log in correctly using your mylife Cloud security credentials. By logging in, you agree to the transfer of data to the third-party provider. You can transfer your data to multiple clouds from third-party providers, provided that they all permit a connection to the mylife Cloud.

 

The third-party provider's data protection provisions apply to the processing of any personal data on the third-party provider's cloud. Ypsomed has no influence over the processing of these data.

 

You can stop the transfer of data at any time by cancelling the connection in your mylife account. Data transferred to the third-party provider’s cloud up to that point will remain stored there. If you wish to object to data processing by the third-party provider, you should contact the third-party provider directly. Please refer to the data protection provisions of the third-party provider.

5      Protection and storage of personal data

We use the cloud services of Microsoft Ireland Operations Limited, Dublin, Ireland (Microsoft) to process your personal data in the mylife Cloud. The data in the mylife Cloud are encrypted and only SINOVO system administrators have access to the server's cloud database.

 

Ypsomed takes all necessary and reasonable technical and organisational actions to ensure the security, integrity and availability of your data.

 

We only store your data for as long as is necessary for the purposes set out in this Privacy Policy. Fundamentally, this is as long as your account is active in the mylife Cloud. You can cancel your mylife Cloud account at any time. Nonetheless, Ypsomed and SINOVO are subject to various statutory retention and documentation obligations. Your personal data will therefore be deleted following the cancellation of your mylife Cloud account as soon as these deadlines and obligations no longer apply.

 

If you do not use your mylife Cloud account for two years and we have had no relevant contact with you, we will delete your personal data from our systems unless we believe in good faith that we are required by law or other regulation to retain these data (for example, because it is required in connection with a prospective legal dispute).

6      Forwarding of personal data to third parties

Ypsomed only passes on data to third parties if this is required by law or necessary for the execution of its contractual services; if it is necessary for market surveillance or the processing of complaints by SINOVO or CamDiab as the manufacturer; or if you have consented to the transfer. Ypsomed remains responsible for the control and correct processing of the data, even if the data are forwarded to companies within the Ypsomed Group or external service providers as part of its business processes. We ensure that the companies of the Ypsomed Group comply with data protection regulations, and we also require our distribution partners and any service providers commissioned by us to respect data protection and data security and to only process the data as is necessary to fulfil their mandate.

 

Recipients may receive personal data under the following conditions:

• If you contact Ypsomed: In this case, those employees within Ypsomed who need your personal data to fulfil the purposes stated in this Privacy Policy will have access to these data. Examples include customer service employees who process your enquiries and requests.
• If Ypsomed engages service providers and processors, such as SINOVO or Microsoft: These external partners are contractually obliged to comply with data protection standards.
• If required by law or contractual agreements in connection with the monitoring of medical devices.
• If required by law or an authority: In this case, it is possible that Ypsomed may process and disclose your personal data without prior notice or consent. This may be due to a court order or other regulatory obligation.

 

The mylife Diabetescare therapy management solution may contain links to the websites or applications of third parties. Any access to or use of these linked websites is not covered by this Privacy Policy, but rather the privacy policies of the websites of these third parties. We accept no responsibility for the information practices of third-party websites.

7      Transfer of personal data to other countries

Ypsomed only processes personal data within Switzerland or the European Economic Area (EEA). If data must nevertheless be transferred to other countries, we verify that these countries offer an adequate level of data protection, as confirmed by the Swiss Federal Data Protection and Information Commissioner (EDÖB) or the European Commission, or we ensure the security of your data with appropriate guarantees (e.g. standard contractual clauses approved by the EDÖB or the European Commission) as well as increased technical security measures.

8      Country representatives

For enquiries, please contact our customer service team. All country representatives and customer service contacts can be found under the following URL: https://www.mylife-diabetescare.com/en/services/customer-care-contact.html . If Ypsomed does not have a direct representative in your country, please get in touch with the contact from mylife Therapy Management ("About") or write to us at info@ypsomed.com .

 

9      Country-specific notes

Ypsomed endeavours to provide a complete and correct translation in the relevant national language. In the event of a discrepancy between the language versions, the original German version shall apply.

9.1  Germany

Use as a computer-only version

People with diabetes can obtain the mylife Software free of charge using the order form. Medical professionals can order the mylife Software or a licence key for the mylife Cloud directly from Ypsomed.

 

To order the mylife Software, you must provide Ypsomed with some personal data: surname, first name, house number, street name, town, postcode and email address (optional), as well as details of the devices you wish to connect and their serial numbers.

 

The personal data provided on the order form are processed exclusively for the purpose of establishing and processing the order and fulfilling the contract.

 

9.2  France

We record the country of origin based on the country selected in the registration process. If you live in France, it is therefore important that you also select France as your country of residence. This determines where your data are stored. The data of a French citizen may only be stored and processed in France itself. If you inadvertently select the wrong country, please terminate the registration process. You can no longer change the country once the registration process has been completed.

 

In some cases, we request information about your profession so that we can share specific content with you. If required by law, we will check your information before we send you the access data.

10   Your rights

 

Rights of data subjects

You can request information at any time as to whether and which of your personal data Ypsomed processes for what purpose, as well as receive a copy of your data. You can also request the correction and completion of incorrect or incomplete data at any time. We will delete data at your request, unless Ypsomed is required to retain this data to fulfil a legal obligation, for reasons of public interest or for the assertion, exercise or defence of legal claims.

 

Furthermore, you have the right to request that the processing of your personal data be restricted, provided that any legal requirements are met.

 

You may also request a copy of any personal data that you have provided to us in a structured, commonly used and machine readable format or have them transferred to another responsible person.

 

Children

The mylife Cloud solution is aimed exclusively at persons of legal age. Individuals under 18 years of age are expressly advised that they must obtain the consent of their parents or legal guardian to transfer their personal data.

 

If data are transmitted to us by individuals under 18 years of age without the consent of their parents or legal guardians, you may view the information provided by the underage person and/or request correction or deletion of this data at any time. The provisions of this Privacy Policy apply until the request for correction or deletion of personal data is made.

 

Revoking consent to data processing

You can revoke all declarations of consent submitted to Ypsomed for the processing of personal data at any time, without giving a reason and either individually or collectively. The processing of the data remains lawful until such time that consent is revoked. You can exercise this right by phoning Ypsomed or by sending us your revocation request in writing, e.g. by email. If you only wish to revoke consent to the processing of data in the mylife Cloud, you can simply cancel your account.

 

Right to object

You have the right to object at any time to our processing of your personal data based on our legitimate interests. To object, you must provide reasons that arise from your particular situation and make the processing of your data – unlike for other data subjects –­­ unreasonable.

 

Right to lodge a complaint with a supervisory authority

If you have any doubts as to whether your data are being processed in accordance with the law, you can lodge a complaint with the supervisory authority responsible for data protection at your place of residence or employment or at our registered office.

 

Right to data portability

You have the right to receive your personal data in a structured, commonly used and machine-readable IT format and, where technically feasible and reasonable, to transmit these data to another controller without hindrance. This right to data portability extends only to the personal data that we process based on a contract with you or your consent.

11   Changes to this Privacy Policy

The content of this Privacy Policy must be adapted from time to time. We reserve the right to change this Privacy Policy at any time. Please consult the Privacy Policy regularly if you use the mylife Diabetescare therapy management solution.